Knowledge management is based on the idea that an organization’s most valuable resource is the knowledge of its people. Therefore, the extent to which an organization performs well, will depend, among other things, on how effectively its people can create new knowledge, share knowledge around the organization, and use that knowledge to best effect.

Day-by-day, the boundaries of innovation for any organization are shifting… Companies that used to organize Research & Development (R&D) internally are now relying more and more on corporate partnering and external sources…Companies are thus opening their doors to reach out for new ideas and knowledge that complement their own. What can bear the prized fruit is a continuous effort!

While Innovation and invention are critical capabilities for companies today, but how good a job do most companies do in exploiting the intellectual assets they have already created? By effectively managing the knowledge environment, companies can rely on the existing corporate memory and tap onto the corporate collective wisdom. "An idea is nothing neither more nor less than a new combination of old elements." This is the backbone of creativity, as expressed by Jack Foster in the book "How to Get Ideas." Mixing up old ideas, i.e., existing knowledge (best practices, lessons learned, tips, tricks, and traps) to breed/produce new ideas and knowledge requires companies to look, listen, remain curious, and be bold.

Knowledge-Based Innovation and Transformation involves combining and integrating high-level strategic thinking and futures thinking along with other improved decision-making skills. This is essential in order to anticipate, encourage, and take advantage of innovation. Operating from these trinity perspectives of Knowledge (KM) Strategy, Innovation, and Transformation promotes fast learning, flexibility, responsiveness, and robustness against the unexpected. The fruit is the organization that is agile that promotes an ongoing and never-ending positive customer experience management!